Ticketing

Run your support desk

Post a panel and buyers can open a private ticket in one click. Staff can claim tickets, add people, close them and look up old conversations.

3 commands8 panel typesPrivate tickets

Post a panel

Panels are the entry points your customers click.

/panelOwner or admin

Posts a panel in this channel. The panel is what customers use to open a ticket.

Options

typeRequiredThe kind of panel: sell, support, mfa, coins, middleman, buy, alt or exchange.

Pick the one that matches the section of your server you are building.

Type	What it is for
`sell`	Customers selling an account, profile or alt.
`buy`	Buy orders for accounts and profiles.
`alt`	Farming and mining ready orders.
`mfa`	MFA buy and sell.
`coins`	Coin buy and sell.
`middleman`	Middleman requests, with your configured fees.
`support`	Support, partner and report requests.
`exchange`	Payment exchange between methods.

Run these inside the ticket channel.

/ticketStaff and sellers

Add or remove people, take a ticket, release it, close it or delete it.

Options

add + userRequiredAdds someone to the ticket.

remove + userRequiredRemoves someone from the ticket.

claimSubcommandTakes the ticket so other staff know it is yours.

unclaimSubcommandReleases a ticket you claimed.

closeSubcommandCloses the ticket and saves a transcript.

deleteSubcommandDeletes the ticket channel. Close it first if you want a record.

Everything you need to check an old deal.

/transcript lookupStaff

Searches your server's transcripts.

Options

userOptionalA person who was in the ticket.

queryOptionalA name, ticket number, channel ID, listing ID or transcript ID.

limitOptionalHow many results to show, 1–25.

A bare number is treated as a ticket number, so /transcript lookup query:142 works.

Tickets are private channels. Only the buyer, the seller and your staff can see them.
Claim a ticket before you start so two staff members do not answer at once.
Closing saves a transcript. Deleting removes the channel, so close first if you want a record.
Transcript links are meant for staff. Treat them as private.